Baldwin: Open for Business and COVID-19 Measures

Read this notice in other languages: German | Italian | Spanish | French

Dear Valued Customer,

Baldwin is OPEN for business. We are on high sensitivity to concerns about the coronavirus (COVID-19) and the potential to impact our team members, customers, visitors, vendors and our communities. We are committed to the safety and wellbeing of all of our stakeholders and will continue to closely monitor the situation and adjust our guidelines based on the latest information from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), U.S. Department of State, and the local governments in countries where the outbreak is occurring. For information about prevention and treatment of COVID-19, please refer to the Centers for Disease Control and Prevention website.

Customer Deliveries

During this challenging and unpredictable time, we remain as committed as ever to providing an uninterrupted flow of our manufacturing to ensure you can receive parts, consumables and equipment you need to continue your operations. Our delivery commitments, however, are dependent upon several factors outside of our control including, but not limited to, regulations and restrictions enacted by the relevant authorities with jurisdiction over each part of the supply chain. Nonetheless, we are actively working with all our supply chain and logistics partners to minimize potential complications. At this point, we have not experienced challenges impacting our ability to serve our customers globally.

Technical Service and Support

We are instructing all our personnel on proper procedures to ensure that onsite visits to your facilities are as safe and reliable as possible. Our global field service team is ready and prepared to support you as long as government-mandated travel restrictions do not prohibit their travel. Our service technicians follow CDC illness-prevention guidelines and monitor their temperatures daily, as well as follow cleaning and social distancing guidelines. In some instances, remote online communication with a technician or remote machine diagnosis may alleviate the need for an onsite technician. Global support can be arranged by visiting the support page of our website at baldwintech.com/service-support.

LiveChat Access

Further, our websites (baldwintech.com, baldwinvisionsystems.com, amsspectraluv.com, ahlbrandt.de) now feature online 24/7 LiveChat tools to facilitate the fastest location of an expert within Baldwin who can support you. Whether it be a technical request or the need for a more comprehensive support, our LiveChat capabilities are a great place to start with Baldwin. Our team is available and ready to serve your needs. Thank you for your business and support. We are committed to support you to the best of our abilities during this challenging time. For more detailed information, please reach out to your Baldwin Technology point of contact, or contact us globally at service@baldwintech.com.